Aggregated, anonymous responses from the moving survey: the evidence we put in front of banks, utilities, insurers and government.
0
completed responses
all journeys
0%
get someone else's mail occasionally or regularly
76 respondents
0%
would use a single-update service
absolutely or probably · 77 respondents
5 to 10
organisations per move
most common answer, 43% of 35 movers
Leg 1
Who came along
1
Where respondents are up to
Where are you up to with moving? · 77 respondents
Have moved recently42%
Just interested39%
Planning a move16%
Both4%
Leg 2
Packing up
2
Organisations needing the new address
How many organisations needed your new address? · 35 movers
69% had five or more organisations to tell
5 to 1043%
11 to 2026%
Fewer than 523%
Honestly, I lost count9%
3
Services people forget to update
Which of these have you forgotten, or worry you will forget? · 76 respondents · could pick more than one
72% have forgotten, or expect to forget, at least one
Superannuation fund33%
Loyalty and rewards programs33%
Subscriptions and streaming30%
GP or medical services30%
Electoral roll28%
None of these28%
Medicare or Services Australia26%
The tax office25%
Bank or credit union20%
Home, car or health insurance14%
Electricity or gas provider14%
Australia Post mail redirection14%
Internet or phone provider11%
Leg 3
On the road
4
Hours of work it took
Roughly how many hours of your time did it take, all up? · 34 movers
68% spent three hours or more on it
3 to 5 hours38%
1 to 2 hours26%
More than 10 hours12%
6 to 10 hours9%
I have not finished yet9%
Less than an hour6%
5
How people update today
How do you go about telling everyone? · 76 respondents · could pick more than one
82% do it one organisation at a time
Called or emailed each one individually55%
Logged into each website or app separately46%
Used Australia Post mail redirection as a workaround41%
Asked a family member to handle it13%
I have not done it and it is still not done8%
6
How the experience felt
How would you describe the experience? · 76 respondents
49% found it annoying, or are dreading it
Somewhat lengthy and annoying34%
Somewhat quick and easy29%
Neutral13%
Very annoying12%
Very quick and easy9%
I have not had to do it yet and I am dreading it3%
Leg 4
Bumps along the way
7
Has a stale address cost you?
Has an address you had not updated ever cost you something? · 76 respondents
59% have been caught out by a stale address, or expect to be
No41%
Yes, a minor inconvenience29%
Not yet, but I am worried it could16%
Yes, it caused a significant problem14%
8
Your mail going to your old address
After you moved, did mail keep arriving at your old address? · 34 movers
71% had mail keep arriving at the address they left
Yes, occasionally56%
No24%
Yes, regularly15%
I am not sure6%
9
Someone else's mail arriving at yours
Do you get mail addressed to whoever lived there before you? · 76 respondents
70% receive it occasionally or regularly
Yes, occasionally45%
Yes, regularly25%
No16%
Rarely14%
10
Worry about details going astray
How much does it bother you that your details could go to an old address? · 76 respondents
87% are concerned their details could reach an address they have left
Somewhat concerned36%
Very concerned29%
Extremely concerned22%
Not very concerned11%
Not concerned at all3%
Leg 5
Still to move
11
Organisations expected per move
How many organisations will need your new address? · 13 people planning a move
5 to 1062%
Fewer than 515%
11 to 2015%
No idea, more than I want to think about8%
Leg 6
What would help
12
Would use update-once
Would you use a service that updates everyone from one change? · 77 respondents
79% would use a service that updates everyone at once
Absolutely, yesterday please47%
Probably32%
No, I prefer doing it myself12%
Maybe, depends on trust and price9%
Leg 7
Who we heard from
13
Age
Which age bracket are you in? · 77 respondents
50 to 6443%
65 or older25%
35 to 4918%
25 to 3413%
18 to 241%
14
State or territory
Which state or territory do you live in? · 77 respondents
NSW30%
VIC26%
WA18%
QLD16%
SA6%
TAS1%
ACT1%
NT1%
The end of the drive
Aggregated from 77 completed responses. Each figure counts the people who were asked that question: questions about a move count movers, or people planning one, and questions asked of everyone count every respondent. Every answer option is published, including ones only a few people chose: a response carries nothing that identifies anybody, and no question is crossed against another. The first round was run through a research panel before the survey moved onto this site; where its questions were worded differently, each answer was matched to the closest question here, and anything with no equivalent was left out rather than guessed (how we handle it).